Effective date: September 21, 2026 · Last updated: September 21, 2026
These Terms & Conditions ("Terms") govern your use of the NubRub website and your purchase of NubRub products, including any Auto-Ship subscription plan. They form a binding agreement between you and TrueLymb LLC ("NubRub," "we," "us," "our"). By browsing the site, placing an order, or starting a subscription, you accept these Terms. If you do not agree, please do not use the site or place an order.
NubRub is an all-natural residual limb balm made in small batches in Jacksonville, Florida. NubRub is a TrueLymb product. 10% of all profits go to amputee programs.
Legal entity: TrueLymb LLC
Registered / mailing address: PO Box 16, Jacksonville, FL 32234
Email: [email protected]
We describe every product as accurately as we can. Jar colour, jar shape and printed label details may vary slightly between small batches. All products are made in small batches and may be temporarily out of stock. If an item you ordered is unavailable, we will contact you before charging you and offer a substitute, a backorder, or a full refund for that item.
NubRub is a topical comfort balm. It is not a drug and is not intended to diagnose, treat, cure, or prevent any disease.
Prices are shown in US dollars. The price you see at checkout is the price that applies to your order. Our currently published prices are:
| Product | Price | Notes |
|---|---|---|
| 0.5 oz Sample | $0.00 | You cover shipping only · limit one per household |
| 2 oz Travel | $18.00 | One-time purchase |
| 4 oz Jar | $30.00 | One-time purchase |
| 6 oz Jar | $39.00 | One-time purchase |
| Travel Duo — 2 × 2 oz | $32.00 | Combo |
| Routine Duo — 2 × 4 oz | $54.00 | Combo |
| Home Duo — 2 × 6 oz | $70.00 | Combo |
| Routine Trio — 2 × 4 oz + 1 × 6 oz | $84.00 | Combo |
| 4 oz Jar — Auto-Ship | $26.00 / 4 weeks | Subscription — see Section 7 |
| 6 oz Jar — Auto-Ship | $35.00 / 6 weeks | Subscription — see Section 7 |
Sales tax is calculated at checkout based on your shipping address where required by law. We may change prices at any time, but a change never affects an order you have already placed. Price changes to a subscription are handled separately under Section 7.4.
Payment is collected through our secure storefront checkout. We never see or store your full card number.
Delivery times after dispatch are set by the carrier and are not guaranteed. If a package is lost or damaged in transit, contact us and we will work with the carrier to make it right.
Undo the lid, use it for a month. If your skin is not calmer, if your liner is not more comfortable, or if you simply do not like it — email us at [email protected] within 30 days and we will refund you. You do not need to ship the jar back. We would rather lose the sale than have you keep something that does not work for you.
The 30-day window is measured from the date your order is delivered. Refunds are issued to the original payment method. This guarantee does not apply to a subscription delivery that has already shipped (see Section 7.5) or to products bought through a third party.
The combo discount applies automatically to the jars in a single order:
The free 0.5 oz sample never counts toward the jar count. Combo discounts apply to one-time jar purchases and do not stack on top of a subscription price for the same jar.
This section applies only to NubRub Auto-Ship subscription products. It discloses the recurring-charge terms you agree to when you start a subscription.
When you start a NubRub Auto-Ship subscription you authorize TrueLymb LLC to charge your chosen payment method automatically, on a recurring basis, for each delivery until you cancel. Your subscription renews automatically at the end of each billing cycle; you do not need to confirm each individual delivery. The amount charged each cycle is the subscription price then in effect for the product and quantity you selected.
The current Auto-Ship plans are:
Your first charge happens when you subscribe. Each subsequent charge then happens every 4 weeks (4 oz plan) or every 6 weeks (6 oz plan) from that date, unless you cancel first. Your renewal date is shown in your account and on your order confirmation. If a scheduled charge falls on a weekend or holiday it may be processed on the next business day. Shipping is added to each delivery; orders over $60 ship free.
You can cancel at any time, for any reason, from your account at nubrub.company.site/products/account, or by emailing [email protected]. There is no cancellation fee and no minimum number of deliveries.
Cancellation cut-off: to avoid being charged for the next delivery, cancel at least 3 business days before your next renewal date. If you cancel after that cut-off, the next box may already be in process or shipped and you will be charged for it (see Section 7.5); cancelling still stops all subsequent charges. If you cancel by email, the cancellation takes effect when we confirm it in writing.
We may change the subscription price, the delivery frequency, or the products offered. If we change the price of a plan you are on, we will tell you by email at the address on your account at least 30 days before the change takes effect, so you have time to cancel. If you do not cancel before the new price takes effect, your continued subscription means you accept the new price for future deliveries. A price change never applies retroactively to a delivery you have already been charged for.
Once a subscription box has shipped, the charge for that box is not refundable and the box is not returnable, except where the product arrived damaged or defective, or where the charge was made in error. This is because the box has left our hands and the balm has been committed to your delivery. To avoid a shipment, cancel before the cut-off in Section 7.3. If a box arrives damaged or defective, email [email protected] within 30 days and we will replace it or refund that delivery.
The subscription price is already a discount off the one-time price. Combo (bundle) discounts under Section 6 apply to one-time jar purchases and do not stack on top of a subscription price for the same jar. Promotional or coupon codes may have their own rules and may not combine with subscription pricing.
If a scheduled subscription delivery cannot be filled because a product is out of stock, we will not charge you for it and will either ship it when stock returns or skip that cycle, whichever you prefer. We will contact you by email before any change to your normal schedule.
You agree to keep your payment method, shipping address and email up to date. If a payment fails we will email you and try again; if it keeps failing we may pause or cancel the subscription. You confirm you are authorized to use the payment method you provide.
Automatic recurring charges until you cancel · renewal every 4 or 6 weeks · cancel anytime in your account or by email · cancel at least 3 business days before your renewal date to stop the next box · 30 days' email notice before any price increase · no refund on a box once it has shipped (except damaged, defective, or charged in error).
NubRub is a topical comfort balm, not a medicine. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition, and nothing on this site is medical advice. Patch-test on a small area of intact skin before first use. Do not apply to broken, open, or infected skin. Stop use and contact your prosthetist or physician if you have pain, numbness, skin breakdown, or any reaction — do not treat it yourself.
Always consult your prosthetist or physician about your prosthetic fit and skin care. If you are pregnant, nursing, or have a known allergy to any ingredient, review the ingredient list on the product page or ask us before use.
The NubRub name, the TrueLymb name, and our text, images, layout and product branding are owned by TrueLymb LLC or its licensors and may not be copied or reused without our written permission.
To the fullest extent allowed by law, our total liability for any claim arising out of your use of the site or purchase of a product is limited to the amount you paid for the product giving rise to the claim. We are not liable for indirect, incidental, or consequential damages. Some jurisdictions do not allow certain limits, so some of this may not apply to you. Nothing here limits rights you have under applicable consumer law.
We use the contact and payment information you give us to process orders, deliver subscriptions, and provide support. We do not sell your personal information. We may email you about your order or subscription (order confirmations, shipping notices, and required subscription notices such as price-change notices). You can opt out of marketing email at any time; transactional notices about your account or subscription are not marketing and will still be sent.
These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Duval County, Florida, unless the law of your place of residence gives you the right to bring a claim locally.
We may update these Terms from time to time. The "Last updated" date at the top will change when we do, and material changes will be posted on this page. Changes apply to orders placed after the update. Your continued use of the site after a change means you accept the updated Terms.
Questions about these Terms, an order, a return, or an Auto-Ship subscription:
Email: [email protected]
Mail: TrueLymb LLC, PO Box 16, Jacksonville, FL 32234